Shipping policy
Shipping Policy
Thank you for shopping with Maple Cart. This page explains how and when your order reaches you.
Shipping charges
Shipping is free on all orders across India. There is no minimum order value.
Where we deliver
We deliver to most pin codes in India. If our courier partner does not serve your pin code, we will contact you and cancel the order with a full refund of any amount paid.
Order processing
- Orders are processed within 24 to 48 hours of being placed.
- Orders placed on Sundays or public holidays are processed on the next working day.
- For Cash on Delivery orders, we may call or message you to confirm the order before shipping. If we cannot reach you, the order may be delayed or cancelled.
Delivery time
Orders are usually delivered within 4 to 7 business days after dispatch. Remote areas may take a little longer.
Delivery times are estimates. Weather, festivals, strikes or courier delays can sometimes add a few days.
Order tracking
Once your order is shipped, you will get a tracking link by SMS, WhatsApp or email. You can use it to see where your parcel is at any time.
Payment options
- Prepaid: pay online by UPI, card, net banking or wallet and get ₹100 off.
- Cash on Delivery: pay in cash when the parcel arrives. Please keep the exact amount ready.
Delivery attempts
Our courier partner will try to deliver your order up to 3 times. Please keep your phone reachable. If the parcel cannot be delivered because of a wrong address, an unreachable phone number or refusal, it will be returned to us and the order will be cancelled.
Wrong or incomplete address
Please check your address, pin code and phone number before placing the order. If you need to correct them, email us as soon as possible. We can change the address only before the order is shipped.
Damaged or opened parcel
If the parcel looks damaged or opened when it arrives, please do not accept it. If you find damage after opening, email us within 48 hours of delivery with your order number and photos or an unboxing video. Our Return and Refund Policy explains what happens next.
Delayed or missing order
If your order has not arrived within 10 business days of dispatch, email us with your order number and we will check with the courier and update you.
Contact us
For any shipping question, email us at help.maplecart@gmail.com. We reply within 24 to 48 hours.
I filled in four details myself, so check them against what Dropdash actually does:
- Processing time of 24 to 48 hours. The Dropdash listing says "Dispatch in 24 hrs", so this gives you a small buffer.
- Delivery in 4 to 7 business days. This matches what I put in the Terms of Service. Change both if Dropdash's real delivery time is different.
- Three delivery attempts. This is common for Indian couriers, but I don't know which courier Dropdash uses.
- COD confirmation call. Remove that line if you don't plan to confirm orders by call or message. Confirming does reduce refused parcels, each of which costs you the return charge.