Refund policy
Return and Refund Policy
At Maple Cart, we want you to be happy with your order. If you are not, you can return it within 5 days of delivery.
Return window
You can request a return within 5 days from the date your order is delivered. Requests made after 5 days cannot be accepted.
Conditions for return
To be accepted, the item must be:
- Unused and in the same condition you received it
- In its original packaging, with all parts and accessories
- Accompanied by your order number
Damaged, defective or wrong item
If your item arrives damaged, defective or different from what you ordered, email us within 48 hours of delivery with your order number and clear photos or a short unboxing video. We will send a free replacement or give you a full refund, whichever you prefer.
How to request a return
- Email us at help.maplecart@gmail.com with your order number and the reason for the return.
- We will reply within 24 to 48 hours with the next steps.
- We will arrange a pickup from your address where our courier service is available. If pickup is not available in your area, we will guide you on how to send the item back.
Please do not send the item back before contacting us.
Refunds
Once we receive and check the returned item, we will email you to confirm whether the refund is approved.
- Prepaid orders: the amount you paid is refunded to your original payment method within 5 to 7 business days.
- Cash on Delivery orders: the amount is refunded by UPI or bank transfer within 5 to 7 business days. We will ask you for your UPI ID or bank details by email.
Your bank may take a few extra days to show the refund in your account.
Order cancellation
You can cancel your order any time before it is shipped by emailing us with your order number. Once the order is shipped, it cannot be cancelled, but you can return it after delivery under this policy.
Items that cannot be returned
- Items that have been used, washed or damaged after delivery
- Items returned without the original packaging
- Items returned after the 5-day window
Contact us
For any question about returns or refunds, email us at help.maplecart@gmail.com. We reply within 24 to 48 hours.
I filled in four details you haven't told me, so change them if they don't match how you want to run the store:
- Any-reason returns. I allowed returns for any reason if the item is unused, to match the "5-Day Easy Returns" on your images. Each return costs you on Dropdash, so you could limit returns to damaged, defective or wrong items only. If you do, the images should say "5-Day Replacement" instead.
- Free pickup. I wrote that you arrange the pickup. Check that Dropdash offers return pickup for this product and what it charges you.
- Refund time. I put 5 to 7 business days.
- 48-hour proof for damage. The photo or unboxing video rule protects you from false damage claims.